Delivery & Returns
All orders are shipped first class mail to addresses in the UK, or Parcel Force for large orders
Orders outside the United Kingdom (GB) are shipped by air on the ‘Small Packet’ service.
Recorded, Courier or special delivery services are available upon request and will occur additional cost to you the purchaser.
Please contact us for inquiries about postage.
Cancellation of a sales contract
(1). If you are not completely satisfied with your purchase, it is within your right to return items to us within 14 days of you the consumer or the intended recipient physically receiving the said goods.
(2). Goods to be returned to us are to be sent in a reasonable condition. We reserve the right to deduct from a refund cost to you the consumer if you have diminished the value of goods by handling them beyond what is necessary to establish their nature, characteristics and function.
(3). Full refunds will be given on conditions being met in paragraph 2 above.
(4). We are not obliged to cover additional cost of postage if you the consumer choose to use additional carriage costs or services other than the type of delivery service that we have used to send goods to you.
(5). We will refund to you within 14 days of receipt of returned goods at our location.
(6). Returned Goods are to be sent to the following address:
Stef Francis Ltd
Stoke in Teignhead
Newton Abbot, Devon
If you chose to cancel your order please email us with your name and order number along with reason for cancelling your order.